Refund and Returns Policy

Effective Date: January 3, 2025
Address: 415 Union St, Covington, Tennessee
Contact Information:

At LuxeLuis, we are committed to ensuring our customers are satisfied with their purchases. This Refund and Returns Policy provides detailed guidelines on eligibility for returns, the process of returning items, and how refunds are issued.

Return Eligibility

To qualify for a return:

  • Items must be unused, undamaged, and in their original packaging.

  • Proof of purchase must be provided.

  • Returns must be initiated within 30 days of delivery.

Non-Returnable Items

Certain products are excluded, including:

  • Personalized items.

  • Perishable goods.

  • Items marked as “Final Sale.”

Return Process

  1. Initiate: Contact us via email or through your online account.

  2. Approval: Receive a Return Merchandise Authorization (RMA) number.

  3. Ship Back: Send the item using a tracked delivery service.

Refunds

Refunds are issued to the original payment method within 7-10 business days after receiving the returned item. Original shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items

If you receive a damaged or defective product, contact our support team immediately with photographs for verification. Replacement items or refunds will be processed at no additional cost.

Extended Details

We aim to make the return process as smooth as possible. Customers are encouraged to retain their shipping receipts and tracking numbers for verification purposes. For international orders, customs fees and duties are non-refundable. In cases of disputed returns, LuxeLuis reserves the right to make the final decision on eligibility.

We also provide prepaid return labels for certain high-value items or cases involving defective products. Our team is available to assist with guidance on repackaging to prevent further damage during transit.

For products returned as gifts, refunds will be processed to the original purchaser. Store credit options are also available for recipients.